Complete Platform Features
Compleo is designed to help Australian RTOs manage email triage, compliance tracking, and complaints management.
Know What Matters, Instantly
Your inbox is a mess. Compleo reads every email, tells you what it's about, and flags what's urgent.
Auto-categorisation
Enrolments, certificates, withdrawals, USI queries, complaints — instantly sorted
Urgency flagging
Never miss a complaint, escalation, or time-sensitive request
Key info extraction
Student names, course codes, dates — pulled out automatically
Response suggestions
AI drafts replies for you to review and send
Real impact: Helps reduce time spent reading the same questions over and over, and supports efforts to ensure important messages aren't missed in your inbox.
Stop Writing the Same Replies Over and Over
How many times have you explained your deferral policy? Compleo drafts replies to common questions — you just review and send.
Context-aware responses
AI understands RTO context and student queries
Tone control
Professional, friendly, or formal — you choose
Draft suggestions in seconds
Generate replies instantly, not in minutes
Always your choice
Review and edit before sending
Real impact: Designed to help reduce email response time while maintaining consistent, professional communication.
Connect Your Inbox in Minutes
Link your existing email accounts and let Compleo process incoming enquiries automatically. Works with shared mailboxes like info@, admin@, and enrolments@ — perfect for team inboxes.
Gmail, Outlook & IMAP
Secure OAuth connection — no passwords stored, revoke access anytime
Shared mailboxes
Connect team inboxes (info@, admin@, enrolments@) so everyone sees the same organised view
Read-only access
We read and organise — we never send, delete, or modify your emails
Real-time processing
New emails are classified within moments of arriving in your inbox
Real impact: Designed to help reduce manual email copying and streamline inbox management.
Compliance Register & Complaint Management
Track compliance events, manage complaints, and maintain complete audit trails — all in one place. Built for ASQA requirements.
Compliance event tracking
Log complaints, escalations, certificate issues, and more
Complaint workflow
Track complainant details, classification, investigation, and outcomes
SLA tracking
Due date reminders to meet 60-day resolution requirements
Root cause analysis
Document causes and preventive actions for continuous improvement
Real impact: Centralised compliance tracking helps demonstrate systematic complaint handling and continuous improvement during ASQA audits.
Escalation & Assignment Management
Route urgent matters to the right people. Assign investigators, escalate to management, and track who's responsible for resolution.
Assignment workflow
Assign compliance events to team members with notifications
Escalation tracking
Document escalation reasons and track resolution by senior staff
Appeal management
Handle appeals with separate reviewers per ASQA requirements
Severity levels
Prioritise by low, medium, high, or critical severity
Real impact: Clear escalation paths ensure urgent matters reach the right people quickly, with full accountability tracking.
Complete Activity Records for Compliance
Maintain complete activity logs for compliance purposes. Every email processed, every register entry updated — recorded with timestamps and user details.
Action tracking
Every email processed, register entry updated, setting changed
User activity monitoring
See what team members are doing
IP address logging
Security and compliance records
Export for auditors
Download reports for ASQA compliance reviews
Real impact: During audits, show complete system activity logs. Supports demonstration of compliance processes and staff training.
More Features Coming
We're building more tools based on feedback from RTOs like yours. Our roadmap includes features designed to further streamline compliance workflows.
AVETMISS validation
Check AVETMISS files before submission
Assessment marking assistance
AI-assisted review for consistency
Audit preparation tools
Checklists and documentation helpers
Early access: Customers get priority access to new features as they launch.
See These Features in Action
Try our interactive demo with 10 sample RTO emails, or book a call to see how Compleo fits your workflow.
No signup required • See real AI triage in action