Your RTO Inbox is a Compliance Risk.We Fix That.
Compleo uses AI to read every inbound email, classify it against RTO-specific categories, flag complaints and escalations automatically, and feed everything into a compliance registry built for Standards 2.7 and 2.8.
Try our interactive demo with sample RTO emails • No signup required
The Compliance Risks Hiding in Your Inbox
ASQA's Practice Guide on feedback and complaints explicitly flags these risks. How many apply to your RTO?
Informal Complaints Hide in Plain Sight
A student mentions "unfair assessment" in an email about something else. A trainer gets verbal feedback that never gets logged. When ASQA asks for your complaints register, you're scrambling to find what was never captured.
Nobody Reads Every Email Properly
Your staff skim. They miss the withdrawal deadline buried in paragraph three. They don't notice the tone shifting from polite to frustrated across three emails. Important things slip through the cracks.
When ASQA Asks, You're Scrambling
"Show us your complaints register." "How do you capture informal feedback?" "What's your average response time?" If the answer involves digging through inboxes and spreadsheets, you have a compliance problem.
AI-Powered Compliance for Australian RTOs
The only platform with AI that reads your inbound emails and validates your outbound certificates — turning both into the documentation your regulator expects.
Intelligent Email Layer
AI that actually understands RTO communication. Every email read, classified, and risk-scored before your staff even open it.
RTO-Specific Classification
Not generic categories. Enrolment, withdrawal, LLN, complaint, payment, assessment, certificate, employer correspondence. Every email type that matters for compliance.
Risk Scoring
Not binary "complaint vs not." A spectrum. "This email mentions assessment and unfair in the same paragraph — risk score 7/10, suggest immediate review."
Tone Detection
Know which emails need attention before you open them. Frustrated, angry, urgent — surfaced automatically. Track sentiment across threads over time.
Deadline Extraction
"I need to withdraw by next Friday." "I expect a response within 48 hours." The AI surfaces commitments and deadlines so nothing gets missed.
Draft Responses
For routine enquiries, Compleo drafts a response. Your staff review and send. Hours saved weekly on standard questions. You stay in full control.
Pattern Recognition
Three increasingly frustrated emails over two weeks? That's a complaint waiting to happen. The AI sees escalation patterns before you do.
Pre-Issuance Certificate Validation
AI reads your certificates before you issue them. Catches missing fields, wrong codes, and data mismatches against your SMS — before the certificate reaches the student or ASQA's attention.
ASQA Clause 3.1 Compliance
Validates all mandatory fields: student name, RTO code, qualification codes, issue dates, AQF indicators. Catches what humans miss.
AI-Powered PDF Reading
Upload any certificate PDF. The AI reads it directly — no manual data entry. Extracts student names, unit codes, dates, and validates format compliance.
SMS Cross-Referencing
Export from aXcelerate, Wisenet, or VETtrak. The AI compares certificate data against your enrolment records. Catches name mismatches and wrong unit codes.
Catch Errors Before Issuance
Validate certificates before they go to students. Missing authorised signatory? Wrong qualification code? Invalid unit format? Fix it now, not after an audit.
AQF Indicator Detection
Qualification certificates must show AQF recognition. The AI checks for AQF logos and statements — warns you if they're missing.
Verification History
Every verification logged. Full audit trail of what was checked, what issues were found, and how they were resolved. Ready for ASQA review.
Compliance Registries
Where everything the AI surfaces gets documented. Auto-populated from email intelligence. Manual entry when needed. Full audit trail always.
Complaints Registry
Every complaint tracked from receipt to resolution. Standards 2.7 compliant.
- Complainant details & contact tracking
- Response due dates with overdue alerts
- Outcome documentation
- Regulator notification tracking
Compliance Events
Not every issue is a formal complaint. Track all compliance-relevant events.
- Escalations & serious tone incidents
- Certificate issues
- LLN concerns & payment disputes
- Auto-creation from email AI
Appeals Tracking
Standards 2.8 requires it. Full appeals management with audit trail.
- Appeal documentation
- Outcome recording
- Independent review pathways
- Linked email history
Audit & Reporting
The documentation trail ASQA expects. Generated in seconds, not hours of digging through inboxes.
Complete Activity Logs
Every action tracked. Who did what, when.
Complaints Register Export
The report ASQA asks for, generated instantly.
Trend Analysis
Identify patterns. Inform continuous improvement.
Response Time Reporting
Average acknowledgement and resolution times.
Built for Standards 2.7 & 2.8
The ASQA Practice Guide on Feedback, Complaints and Appeals outlines what RTOs must demonstrate. Here's how Compleo helps.
Standard 2.7 — Complaints Management
Capture informal complaints — AI detects complaint language even when it's buried in other correspondence
Reasonable timeframes — Response due dates with overdue alerts ensure nothing ages without action
Document outcomes — Full outcome tracking with notes, corrective actions, and resolution status
Continuous improvement — Trend analysis shows patterns across complaints to inform process changes
Standard 2.8 — Appeals Management
Track appeals — Dedicated appeals tracking with full documentation of the appeal process
Procedural fairness — Complete record of all communications and decisions for transparency
Reasonable timeframes — SLA tracking ensures appeals are actioned within specified periods
Independent review — Document escalation to external parties when internal resolution fails
AI You Can Trust
Powerful intelligence with full human control.
Read-Only Email Access
Compleo reads and analyses your emails. It never sends emails on your behalf. You review suggestions and decide what action to take. Full control, always.
You Review Before Sending
Draft replies are suggestions only. You review, edit, and approve every response before it goes to students. The AI assists; you decide.
Built for Australian RTOs
Designed with ASQA requirements in mind. RTO-specific categories, Standards 2.7 & 2.8 alignment, and compliance documentation that auditors expect.
Secure & Private
Your RTO data is protected with industry-standard security. Configurable retention policies. Full compliance with Australian privacy laws.
Stop Letting Compliance Risks Hide in Plain Sight
See how Compleo catches informal complaints in your inbox, validates certificates before you issue them, and builds the documentation trail ASQA expects.
No signup required • See real RTO email scenarios • Talk to us when you're ready